Chapter 5: Evaluating Web Sites
While the use of quality assurance tools and practical knowledge of the various aspects of the Web medium will help us find execution gaffes, usability problems can be more difficult to ferret out. We need to be mindful of how users think when conducting this part of testing. We need to be particularly careful when making assumptions about purpose, audience, creation method, and so on. If these assumptions are incorrect, the associated conclusions could be equally incorrect.
Next: Conducting an Evaluation
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